1. INTRODUCTION

This Cookie Policy establishes guidelines for the use of cookies and similar technologies on the Arena Hotéis website. This document supplements the Privacy Policy and aims to inform users about the collection, storage, and use of data through cookies while browsing the website.

 

The use of cookies aims to provide an optimized browsing experience, allow the website to function properly and collect statistical information to improve the services offered.



2. DEFINITION OF COOKIES



Cookies are small text files stored on the user's device (computer, tablet, or smartphone) during internet Browse. These files contain information that allows the device to be recognized on subsequent visits, regardless of changes in IP address or geographic location.

Cookies are installed both by the visited website and by third parties with whom the site maintains a technical or commercial relationship. These files enable the monitoring of user activities, including access location, connection time, device used, operating system, browser, pages visited, number of clicks, and behavioral Browse patterns.

It is important to note that the website can be accessed without enabling cookies; however, disabling them may compromise the proper functioning of certain features.

3. CONSENT TO USE COOKIES

Consent to use cookies is obtained by accepting the notice displayed upon first access to the website. By agreeing to the notice, the user expressly authorizes the installation and use of cookies as described in this policy.

 

Users maintain full control over their cookie settings and can configure their browsers to delete, reject, or be notified about the installation of cookies. Additionally, users can manage their cookie preferences directly on the website at any time.

4. CLASSIFICATION OF COOKIES

4.1 Classification by Duration

Session Cookies: Designed to collect and store data exclusively during the user's active session, being automatically removed when the browser is closed.

Persistent Cookies: Remain stored on the device for a determined period and can be removed by the user. These cookies enable individual visitor identification through non-personal information generated by the website itself.

4.2 Classification by Origin

First-party Cookies: Sent to the user's device directly by the visited website.

Third-party Cookies: Sent to the user's device by the visited website but managed by third-party entities.

5. COOKIES USED ON THE WEBSITE

Analysis Cookies

5.1. Cookie _sp_id.35c1

Cookie Name: _sp_id.35c1;

Data Collected: Number of visits, timestamp of the first visit, timestamp of the current visit, timestamp of the last visit and the ID of the current session;

Function: Analytical cookie used to track and analyze user behavior on the website, allowing the identification of browsing patterns and frequency of visits;

Validity period: 24 hours (Persistent);

Classification: Analytical;

Origin: Third parties;

5.2. Cookie _sp_ses.35c1

Cookie Name: _sp_ses.35c1;

Data Collected: Timestamp that differentiates different visits;

Function: Analytical cookie responsible for distinguishing and separating different user visit sessions, allowing behavior analysis per session;

Validity period: 24 hours (Persistent);

Classification: Analytical;

Origin: Third parties;

Personalization Cookies

5.3. Cookie dm_last_page_view

Nome do Cookie: dm_last_page_view;

Data Collected: Timestamp of the last page view;

Function: Personalization cookie used to apply personalization rules based on the last page viewed by the user;

Validity Period: 1 year (Persistent);

Classification: Profiling for personalization rules;

Origin: Own;

5.4. Cookie dm_last_visit

Nome do Cookie: dm_last_visit;

Data Collected: Timestamp of the last visit;

Function: Personalization cookie that records when the user's last visit was, used to apply personalization rules based on the time elapsed since the last visit;

Validity Period: 1 year (Persistent);

Classification: Profiling for personalization rules;

Origin: Own;

5.5. Cookie dm_this_page_view

Nome do Cookie: dm_this_page_view;

Data Collected: Timestamp of the current page view;

Function: Personalization cookie that records the time the current page was viewed, used to apply personalization rules based on real-time browsing behavior;

Validity Period: 1 year (Persistent);

Classification: Profiling for personalization rules;

Origin: Own;

5.6. Cookie dm_timezone_offset

Nome do Cookie: dm_timezone_offset;

Data Collected: Browser time zone;

Function: Personalization cookie that stores information about the user's time zone, allowing you to personalize content and features based on temporal location;

Validity Period: 1 year (Persistent);

Classification: Profiling for personalization rules;

Origin: Own;

5.7. Cookie dm_total_visits

Nome do Cookie: dm_total_visits;

Data Collected: User visit counter;

Function: Personalization cookie that keeps a counter of the total number of user visits, used to apply personalization rules based on access frequency;

Validity Period: 1 year (Persistent);

Classification: Profiling for personalization rules;

Origin: Own;

5.8. Cookie DM_SHOW_ONCE_COOKIE

Nome do Cookie: DM_SHOW_ONCE_COOKIE;

Data Collected: Popup name;

Function: Personalization cookie used to control the display of elements that should only appear once to the user, avoiding unnecessary repetitions;

Validity Time: Session Time;

Classification: Profiling for personalization rules;

Origin: Own;

Cookies de Pop-ups

5.9. Cookie _dm_showed_

Nome do Cookie: _dm_showed_ ;

Data Collected: Popup name;

Function: Cookie used to control the display of specific pop-ups, recording which pop-ups have already been displayed to the user to avoid repetitions;

Validity Time: Session Time;

Classification: Profiling for personalization rules;

Origin: Own;

Membership/Authentication Cookies

5.10. Cookie SESSION

Nome do Cookie: SESSION;

Data Collected: User ID (anonymous);

Function: Technical session cookie used to authenticate and maintain the user session while browsing the website;

Validity Time: Session Time;

Classification: Technical;

Origin: Own;

5.11. Cookie da_dest

Cookie Name: da_dest;

Data Collected: User ID (anonymous);

Function: Technical cookie used for authentication and temporary identification of the user, keeping identification information for a limited period;

Validity Time: 10 minutes (Persistent);

Classification: Technical;

Origin: Own;

6. BROWSER CONFIGURATION

The use of cookies is subject to user approval during browser installation or update.

This approval can be revoked using content and privacy settings available in the browser used.

 

The user can delete or refuse all or some cookies through their browser settings or directly on the website. The procedures vary depending on the browser used:

 

·      Mozilla Firefox: http://support.mozilla.org/es/home

 

·      Microsoft Edge: https://support.microsoft.com/pt-br/windows/gerenciar-cookies-no-microsoft-edge-exibir-permitir-bloquear-excluir-e-usar-168dab11-0753-043d-7c16-ede5947fc64d

 

·      Safari: http://support.apple.com/kb/HT1677?viewlocale=es_ES

 

·      Opera: http://help.opera.com/Windows/8.54/es-ES/index.html

 

·      Google Chrome: https://support.google.com/chrome/?hl=es

 

It's also important to note that modern browsers implement limitations on cookie lifetime: Google Chrome limits cookies to 400 days, while Safari limits them to 7 days if the user doesn't return to the website.

7. UPDATES AND CONTACT

For clarification about this Cookie Policy, please contact us via email: dpo@arenahotel.rio

This policy may be updated periodically to reflect changes in cookie practices or compliance with legal requirements.

 

Last updated: July 21, 2025